 Resolving conflict: Managing conflict
Aim: To improve co-operation and results by resolving conflicts
This results in:
- Awareness of current interaction patterns
- Broadening your view of others' perceptions
- Clarity around own conflict handling style and impact
- Awareness of which conflict handling style is most effective in which situation
- Facing and handling conflicts assertively, and with greater confidence
- Better working relationships and focus on achieving results together
How?
- Pre-course questionnaire
- Working with participants’ real life cases
- Thomas--Kilman conflict mode analysis + cross-check with real life situations
- Experiential activities
- Mini lectures
- Structured approaches for preparation and discussions (e.g. Zaiss + Gordon)
- Role-plays + video feedback (depending on number of participants)
- Group discussions, personal action plan
The course focuses on:
- Overview of real life challenges
- Why and how conflict can be beneficial
- Your current conflict handling style (Thomas--Kilman Analysis)
- Which real life situation requires which style – your way forward
- Experiencing the need for different styles in different situations
- When to use professional mediation: conflict escalation (Friedrich Glasl)
- Exploring ways to communicate non-violently (Marshall B. Rosenberg)
- Why some people avoid conflict and how to change this
- Preparing effectivel
- Dialogue-based conflict resolution in 6 steps
- Practising different real life situations and discussing alternative approaches
- Avoiding the drama triangle when or how to dealing with conflicting people
- Identifying your personal way forward
Length of course: 2 days
|
 |
