 Resolving conflict: Assertiveness
Aim: To develop your personal influence and impact
This results in:
- Improved ability to communicate effectively and think “win-win”
- A good reputation for getting things done in challenging situations
- Clarity about when to be assertive and how to do it
- Awareness of own assertive behaviour and its impact on others
How?
- Analysis of real life needs for assertion
- Working with participants’ situations
- Overview of transactional analysis (Eric Berne) with mini case studies
- Johari window – blind spots: How others see you
- Practising assertiveness techniques, feedback and personal action plan
- NLP techniques to master confidence
- Analysis of own tendencies in conflict
The course focuses on:
- Assertiveness versus passive or aggressive behaviour
- Analysis of own behaviour and its implications
- When to use assertiveness, active listening or conflict resolution
- Case study work addressing different aspects of transactional analysis
- Assertive techniques including straight talk for factual feedback
- Non-violent communication: Preparing and practising “I” messages
- How your mindset can influence the outcome
- The role of body language, posture and other aspects of image
- Practising different situations and receiving constructive feedback
- Developing your own style to influence others positively
- Alternative strategies for managing conflict
- Personal action plan and preparation for addressing real life issues
Length of course: 1 day
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