Resolving conflict
  Communicating


Leading: People management skills for new managers

Aim: to get the best out of your direct reports: to create value for you, for them and for your organisation as a whole

This results in:

  • Faster integration into your new management position
  • Better understanding of how to get things done through other people
  • Improved handling of the pressures of day-to-day management
  • Getting the best out of your team
  • Clarity, effectiveness and focus on priorities
How?
  • Assessment of what your new role is, and is not
  • Realistic exercises and role-plays
  • Case studies
  • Analysis of own communication and working style
  • Personal action plan linking learning to own job situation

The course focuses on:

  • Understanding clearly what your role as a manager is
  • Setting appropriate SMART objectives for your team
  • Recruiting high-potential staff
  • Coaching and developing your team for optimal performance
  • Giving and receiving feedback professionally
  • Dealing with high and low performers
  • Creating a balanced, yet diverse team
  • Building trust, respect and accountability with your team
  • Exploring your team’s information needs and most appropriate communication methods
  • Running effective meetings
  • Managing your time efficiently

Length of course: 3 days

    Copyright © 2008, SNOWBALL
    All rights are reserved. Read Privacy Policy.
SNOWBALL logotype is a registered trademark. All other logos are property of their owners.