Communicating: Making email work for you
Aim: To organise your thoughts, write clearly and receive the response you want
This results in:
- Faster communication
- Less costly misunderstandings
- Less time-consuming questions
- Easier retrieval of stored emails
- Consistent communication throughout the organisation
How?
- Analysis of own writing style
- Practical exercises and discussion
- Interactive mini lectures
- Individual and group feedback
The course focuses on:
- Effective use of email – taking back control and making it work for you
- How to organise your thoughts
- Structure for immediate impact – grabbing your readers’ attention
- Effective subject lines and opening paragraphs
- The importance of plain language
- Making sure your readers really understand your message
- Your style and how to make it easy to read
- Making your writing attractive - layout and presentation
- How to make your writing persuasive
Length of course: Either half a day or 1 day, depending on requirements
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